Colony Networks Inc.
Peter Skraban Apr 02 • Announcements
Please be advised that Radiant has a planned maintenance interval scheduled as follows:
Scheduled Date: Wed, April 14, 2012
Time of Maintenance:
Start Time: April 14th 11:00 PM PST
End Time: April 15th 05:00AM PST
Affected Site (s): All MPLS customers, Dsl, Lanx, and surelink in BC and Alberta
Service interruption will be as brief as possible and technicians will be working diligently to minimize any service impact.
In the unlikely event that you are experiencing any problems after this period of maintenance, please contact our 24-hour Radiant Technical Support help desk at: support@radiant.net (referring to Ticket # CAS-260490-454FT2) We appreciate your understanding as we continue to focus on providing high quality service to you and your customers.
Peter Skraban Jan 27 • Announcements
All Colony Customers,
Colony is implementing an immediate change freeze until February 1st 2012. This is due to commitments that require the full focus of our resources.
If there are urgent break/fix issues we are still able to assist. The change freeze only applies to new requests to add users, ports, ACL's, IP's etc that will not be actioned completed until Feb 1st 2012.
We apologize for any inconvience this may cause and if you have any questions or concerns please contact your account manager.
Thank you,
Colony Operations
Peter Skraban November 30, 2011 • Announcements
There is an emergency change that will take place tonight November 30th, 2011 at 11:59pm.
During this change all wireless services will be unavailable from 11:59pm to 01:00am PST.
Colony Networks Inc.
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Colony has restored all wireless services.
Please contact support@colonynetworks.com if there are further issues.
A report regarding the root cause of this problem will be provided to all impacted customers within 24hrs.
Colony Networks Inc.
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There is a Severity 1 incident at the Colony Networks Data Centre. The problem is resulting in lost wireless service across multiple customers.
Please expect an update from Colony on this issue every 15min until the issue is resolved
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Colony Networks Inc
Peter Skraban September 29, 2011 • Announcements
With the recent launch and rebranding of Colony’s web site the team here in Operations are excited to support our CloudOne service offering.
Please visit www.colonynetworks.com to read about our CloudNAC and CloudMON services. Our support model is now officially designed and delivered using best practice principals in a decentralized model.
Sincerely,
Colony Network Operations
Peter Skraban April 06, 2011 • Announcements
Colony Networks aims to provide the best level of IT Managed Services in the marketplace. Our commitment to being the best can only be achieved by recognizing the importance of the continued improvement of our business and operating processes. But change for the sake of change is wasted if it’s not done for the right reasons. Colony believes that our clients feedback provide the best motivations for change. Your input regarding Colony Operations is how we will remain competitive and among the best in the industry. Through transparency in our operating processes and through combining customer feedback with industry best practices Colony aims to continually raise the bar of service quality. Our partners and clients are the ones who can make this possible by telling us what you think.
For more information regarding Colony Networks Standard and Modified Operating Procedures or to provide feedback please email your Colony Networks contact for a copy of our SOP.